Information Technology Services

ϲʲͼ ITS

Mission

The mission of Information Technology Services (ITS) is to provide easily accessible, useful information and global communication services to the University community in order to enhance teaching, learning, research and management, and to use technology as a key enabler in pursuit of the University mission.

The ITS department will never ask for your password.  Please do not provide it.

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Support and Access

IT Support

  • Need help?  The ITS Help Desk is the primary point of contact for all computer, telephone, and cable TV related issues. 
  • Visit the Knowledge Base to view answers to commonly asked questions, solutions to known problems, and more!

Get Help

Accounts & Access

  • What is the difference between My Portal, Office 365, and TitanNet?  Learn about the different account types at ϲʲͼ Mercy and how to log in.  
  • Explore the technology resources and helpful information for students, employees, alumni, and guests.

Accounts & Access Explained

Computing

  • Learn about connecting to WiFi and the ϲʲͼ Mercy network.  
  • Access information about technology available in the Academic Labs.  
  • Interested in making a technology related purchase? Visit the personal purchases page or the acquisitions page.
  • View specifications for programs with notebook requirements.  

Computing at ϲʲͼ Mercy

Audio Visual

  • The Audio-Visual and Classroom Support (AVCS) department provides presentation related technologies to support the academic teaching environment of the University.  Access information about reserving equipment.

Audio-Visual and Classroom Support Department

Classroom, Meeting Room, and Event Space Directory

  • View technology available in classrooms and event spaces across the University.  

Campus Spaces Directory

Policies

  • Read and review important ITS policies.  

ITS Policies